Privacy Policy
Last Updated: October 19, 2026
CV. Solusi Indonesia Digital, operating under the name SolusiID ('SolusiID,' 'we,' 'our,' or 'us'), respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, use our products, or engage with our software development and technology services.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing personal information on that basis.
The information we collect depends on how you interact with SolusiID, our website, and our products.
We may collect information such as:
When you visit our website or use our services, certain technical information may be collected, where applicable, including:
Depending on the product you use, we may process:
When you request our services, we may process project requirements, technical specifications, business information, documents, and other materials you or your organization provide.
Please do not submit sensitive personal information unless it is necessary for the relevant service and appropriate arrangements have been made.
We may use personal information for the following purposes:
We process personal information only where we have an appropriate legal basis, such as consent, contractual necessity, compliance with legal obligations, or another basis permitted by applicable law.
Our website and products may use cookies or similar technologies to support essential functionality, remember preferences, maintain security, and understand service performance.
The technologies used may vary depending on the website, product, and third-party services enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
SolusiID does not sell personal information as part of its ordinary business practices.
We may disclose personal information in the following circumstances:
We may share information with service providers that support our operations, such as hosting providers, cloud infrastructure providers, email services, and technical service providers, where necessary for the relevant purpose.
Where applicable, information may be shared with authorized representatives of a customer organization to provide or administer the services requested.
If you or your organization chooses to connect our products with third-party services, relevant information may be processed or transferred as necessary to enable that integration.
We may disclose information where required by applicable law, a valid legal process, or where reasonably necessary to protect the rights, safety, property, or security of SolusiID, our customers, or others.
We seek to limit disclosures to what is reasonably necessary for the relevant purpose.
Our website and products may contain links to or integrate with third-party websites, APIs, payment services, hosting platforms, or other technologies.
These third parties may collect and process information under their own privacy policies and terms. SolusiID does not control the independent privacy practices of third parties.
We encourage you to review their privacy policies before providing personal information or using their services.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with applicable legal obligations.
Retention periods depend on the type of information, the nature of the service, contractual requirements, and applicable law.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable legal obligations and legitimate record-retention requirements.
CV. Solusi Indonesia Digital (SolusiID) is committed to developing and maintaining secure, reliable, and resilient software systems. We incorporate security considerations throughout our software development lifecycle and apply security practices appropriate to the nature, complexity, and risk profile of each project.
Our security approach may include the following measures, depending on the services provided and the applicable project requirements:
We consider security throughout the design, development, testing, deployment, and maintenance phases of our software projects. Our development practices are informed by recognized security guidance, including the OWASP Top 10, to help identify and address common web application security risks.
Depending on the application and its requirements, security measures may address risks such as:
Security controls are selected according to the relevant application architecture, technology stack, and identified risks.
Where applicable, we use appropriate access control and authentication mechanisms to help restrict access to systems, accounts, and information to authorized users. Access permissions should be assigned according to operational requirements and the principle of least privilege.
Security testing, code review, dependency checks, and vulnerability remediation may be performed as appropriate to the project scope and risk level. Identified issues are assessed and prioritized according to their potential impact and severity.
The specific testing methods and frequency depend on the services provided and the applicable agreement.
Where applicable, we consider infrastructure security, secure configuration, system updates, monitoring, backup practices, and incident response as part of maintaining the confidentiality, integrity, and availability of our systems and services.
We review and improve our security practices as technologies, threats, and industry guidance evolve. Security practices may be informed by recognized frameworks and guidance, including OWASP resources and other relevant security standards, where appropriate.
Although we take reasonable steps to protect information, no software, infrastructure, or method of electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security against every possible threat or attack.
Where a personal data breach occurs, we will assess and address the incident and provide notifications as required by applicable law.
Some service providers or infrastructure used by SolusiID may process or store information outside Indonesia or your country of residence.
Where personal information is transferred across borders, we will take the steps required by applicable data protection laws to ensure that the transfer is handled appropriately.
Subject to applicable law, you may have the right to:
To exercise your rights, contact us at support@solusiid.com.
We may need to verify your identity and request additional information before processing your request. Certain rights may be subject to legal limitations or exceptions.
Our website and services are primarily intended for business users and individuals seeking technology products or services.
We do not knowingly collect personal information from children where such collection would require consent or authorization that has not been obtained.
If you believe that a child has provided personal information to us inappropriately, please contact us at support@solusiid.com so that we can review the matter and take appropriate action.
Different SolusiID products may process different categories of information depending on their functionality.
GameCP RF Online may process account information, server configuration data, subscription records, technical logs, and support communications as necessary to operate and maintain the product.
Users should avoid submitting unnecessary personal information through server configurations, support requests, or other product features.
Our multi-tenant EV charging management SaaS platform is designed for Charge Point Operators (CPOs) and related business customers.
Depending on the deployment and features enabled, the platform may process account details, tenant and organization information, charging infrastructure data, operational records, transaction-related information, and technical logs.
The respective responsibilities of SolusiID and its business customers depend on the service arrangement and applicable law. Business customers are responsible for ensuring that they have an appropriate legal basis and authorization for personal data they submit to or process through the platform.
Where SolusiID processes personal data on behalf of a business customer, the applicable service agreement and data processing arrangements may further define each party's responsibilities.
Information provided during software development projects, technical consultations, or business engagements may be used to evaluate requirements, deliver agreed work, provide support, and maintain relevant business records.
Confidentiality, ownership, and permitted use of project materials may also be governed by separate contracts or agreements between SolusiID and the relevant customer.
Customers should not provide third-party personal data or confidential materials unless they are authorized to do so.
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal requirements.
The updated version will be published on this page with a revised 'Last Updated' date. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
CV. Solusi Indonesia Digital (SolusiID)
Email: support@solusiid.com
For privacy-related requests, please include 'Privacy Request' in the subject line so your inquiry can be identified more easily.